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  • NetFile and EFile: How to unlock "My Account"?
    Answer: If your Account at CRA is locked due to unsuccessful netfile attempts, please call CRA helpdesk to unlock your account: CRA Helpdesk Phone: 1-800-959-8281 (Canada and ...
  • T2Express: How to file Alberta AT1 return by T2Express?
    Answer: According to Alberta AT1 return rules [click this link], A complete return can be filed in one of the following formats:i)    an AT1 and applicable ...
  • NetFile and EFile: How to track unfiled returns in myTaxExpress?
    Answer: Having trouble keeping tabs on filed and not-filed returns in myTaxExpress? In recent years myTaxExpress (from the year 2020 onward), you can use the menu Filing/Print > ...
  • myTaxExpress: How to import from .tax or .xml file?
    Answer: Since myTaxExpress 2012, the software can import information from previous Netfile or Efile files, i.e. the .tax or .xml files. Run myTaxExpress, choose the menu ...
  • Forms and Slips: How to claim tuition fee from TL11A, TL11C or TL11D?
    Answer: Are you a student who studied abroad? If so, you may be eligible to claim your non-refundable tax credit on the tuition fees you paid. ...
  • Common: How to fix SSL/TLS error message
    Answer: If you are on Windows and the erorr message: "This system does not support SSL/TLS, please email OS version to support" appears Please download this .dll ...
  • Common: How to install mytaxexpress 2020 on MacOS computer?
    Answer: Here is a video of installing mytaxexpress 2020 on MacOS. It shows the process of these steps. After install you should see a new application icon ...
  • myTaxExpress: How to run myTaxExpress.
    Answer: In order to run myTaxExpress, first locate the myTaxExpress desktop icon on your home screen. From tax year 2020, mytaxexpress uses a new desktop icon.Then, ...
  • Forms and Slips: How to claim tuition fee from T2202(A) form?
    Answer: If you are a student who paid tuition fees for post-secondary education in Canada, you may be eligible to claim a tax credit for your ...
  • myTaxExpress: Which software to use to file T1013?
    Answer: There are two software to file T1013. One is latest myTaxExpress EFile software (not NetFile software), the other is a program called Form&Access.   myTaxExpress EFile software ...

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