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  • License: How to find out whether the software is licensed or not?
    Answer: Typically after the license key is installed successfully in the software, e.g. a 10-return license key, you should see a green bar with a text ...
  • License: How to topup an existing license key?
    Answer: For software that uses a licensing system, such as myTaxExpress and T2Express, you can add additional returns to an existing license key. For instance, if ...
  • License: License usage policy
    Answer:     We may revise and update the policy at our sole discretion at any time without prior individual notice. All changes are effective immediately when ...
  • License: How to buy bulk license for other years
    Answer: If you want to buy a bulk license (more than 10 returns) for other years that are not the latest/current year, please follow instructions below ...
  • License: What is a license PIN/Key?
    Answer: License PIN is a unique string identifying each myTaxExpress/T2Express installation. A paired license key is generated based on the PIN.   Since the license PIN/Key pair ...
  • License: How to send license pin to myTaxExpress?
    Answer: Please follow the steps below: Launch myTaxExpress/T2Express from the program group Choose menu "License | Install License Manually" Click the button "Generate PIN email". An email with your license ...
  • License: How to install a license key manually?
    Answer: You can watch a short video about the process. Step 1: Send the license PIN to us (click to expand) Version 2020 and later In the newer ...
  • License: How to upgrade a license to process more tax returns?
    Answer: First you need to make a payment to purchase another set, 10 or 20, return license key.After succesful payment online, you will get a new ...
  • License: How to retrieve license key online?
    Answer: After a license is purchased on our website, a license email is sent out automatically, which contains two pieces of information: your payment email address ...
  • License: When should I choose manual license key setup?
    Answer: Usually customers will retrieve license key online using their registered payment email address and verification code. However, due to Internet connection problem, online license key ...

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