1. General License Information

1. myTaxExpress is licensed per installation. Each installation has a unique PIN/Key pair for activation.
2. Once an installation is licensed, a number of up-to-license-allowed returns can be prepared.
3. You can upgrade myTaxExpress to a latest version free (for the same year version). Existing license key will continue working after upgrade.
4. myTaxExpress license key is paid every year, unused tax return numbers cannot be carried over to another tax year.
5. License price information can be found here. License price is subject to change without notice.
6. Please try myTaxExpress in advance. myTaxExpress can be downloaded free.

2. Refund Policy

A refund will NOT be granted AFTER a license key is issued or sent to customers. We provide free software download, so customers can try it first, then decide to buy.
If the license key is not retrieved or issued, customers could be refunded with $1.00 deducted for credit card processing.

3. What will happen after you make payment

Customers who pay online by credit card or PayPal (excluding pending paypal transaction), can retrieve and install license key from Internet, No waiting. An email will deliver online license key retrieval information immediately to the customer after the payment go through. Make sure to enter your email address correctly!

For customers who mail a cheque or pay by HyperWallet, we will email you online license instruction manually. You can retrieve license key online as well after you get the instruction.

All customers can email license PIN after payment is received by us, we will email you back with license key. Read this to find out what license PIN is.